Job review from in Lake Geneva, WI 53147 on 04/20/18

Overall Rating:

5  out of 5
Our Overall Service

Without exception, this has been the best experience with a service company that we've ever had. From the initial call to the finished basement, this was an outstanding example of the highest level of customer service possible


The response to my initial call was fast, courteous and very professional

Our Office Staff

Very responsive and courteous. Answered my questions and addressed my concerns

Sales Process

Todd was amazing. He is very well versed in products and services and didn't use the typical sales "pitch" to sell us. He was able to do that with his personality, knowledge and expertise.

Our Installation Crew

Very polite, fast and efficient. I was amazed that the entire process was completed so quickly. Jake called me ahead of their arrival to give me an ETA and was as good as his word.

The Cleanup Process

Again, top quality and performance with so little dust, it didn't seem possible that they used heavy equipment to break through cement.

Quality of Work

Excellent! I still can't believe only 2 men did all that work so quickly and efficiently

Overall Punctuality

100% on the mark. Finished much faster than we anticipated.

Professionalism of Company

As I said in my first comment, This has been the best experience we've ever had with a service provider. From the initial call to the finished job, it was a pleasure to do business with Badger Basement

What made you choose our company:

My husband and I are frequently in Fort Atkinson and pass the company when we come into town. With the escalating problem of our basement taking on water, I decided to just call for some information. My initial contact was such a pleasant experience, I didn't hesitate to make an appointment. Hats off to Stephanie and Michaela (sorry if it's spelled wrong) for great customer service skills.

Service Area
Free Quote