Serving Southern WI & Northern IL, Janesville, Rockford, Madison, Milwaukee
Serving Southern WI & Northern IL, Janesville, Rockford, Madison, Milwaukee
Job review from Gary in Union Grove, WI 53182 on 12/02/17
Very thorough work, overall on all THREE good-sized jobs & implementations on my property.
One of the best organizations to quickly, kindly, & professionally get back to you. Very timely responses, which are well-heard on all levels, to get the job done quickly & properly.
Once again, this organization is one of the few that clearly understands the needs, questions, or concerns a customer may have, & work quickly to get the answers you need from their technical staff, or management/ownership team members.
Joel was prompt, professional, & courteous of my time & needs. As a matter of fact, I originally called your organization for a sump pump upgrade, only you find out that your organization could also help with some long-standing outside concrete issues I had, which I then immediately hired you for, for two additional jobs.
The installation staff was prompt, professional, and overall, clearly experts in the field they are in, regarding the services they provide. Top notch in my book! Jim, you rock! I can't believe how nice and thorough you were on my outside concrete needs. Outstanding!
Considering how messy jobs like concrete work and sump pump installations can be, I was very satisfied with the cleanup process. Jim, on the outside work was fantastic, and Bill, on our sump pump cleanup process, you nailed it!
Perfect! I have no complaints or concerns about the quality of work performed. Jim on the outside work, and Bill on the follow-up on the sump pump inside work completely put my mind at ease, clearly explained everything to me, and the quality of work on all fronts is clearly visible! Thank you!
On all three jobs, and follow up, your organization was on-time, every time, communicating when you would be here, and in some cases, you were even earlier than expected, which is fine in my book!
Badger Basement Systems was a complete surprise, from the initial presentation, to questions or concerns, before, during, and after the work was performed. I was pleasantly surprised mostly by the care you all took regarding the customer, which is rare in many, many businesses after the fact. Keep up the excellent service! This goes a long way!
What made you choose our company:
There were some significant and quick rain storms in this area mid-summer, 2017, and with an aging single sump pump, I had spoken with a friend in Indiana, and he recommended your triple-safe sump pump system. It did not take me long to find out about this system, and find your organization was in my local area, & for the most part, quick to setup an appointment for my needs, & complete the work. I am happy I found your organization, and I have no second thoughts about my choice. The competition has nothing on you, and they cannot beat your customer service. they aren't even close.