Job review from Dave in Eau Claire, WI 54703
Badger Basement Systems
Eau Claire, WI 54703
Eau Claire County
Monday, November 7th, 2011
4.7 / 5
General Comments: Even in the disappointment mentioned above, you folks offer great products and services.
I apologize for the delay in responding to this survey and making contact with you folks, I have been very busy with work and family matters.
For people like ourselves that are busy, it is nice to be able to turn these sorts of efforts over to "experts" like yourselves for help.
Regards,
Dave LeMay
Off: 715-726-4783
Hm: 715-832-9951
In addition to the general comments above, our customer was also given the opportunity to rate us in six key areas related to our performance as a company, from initial contact to final cleanup. They rated us on a scale of one to five stars in each category, and had the opportunity to leave comments.
We asked about...
Here's what they thought...
Our Overall Service
My experience with Badger Basement has been what I would rate as a "5-Wow!!!!!!!", except the gap between the wall and the plastic lip. When I spoke with my salesman (whom did a great job!) about my concern for Radon and whether or not we should caulk the gap, he said it would only by ~1/4 inch from the wall so it can be done at any time. Unfortunately, the gap ended up being close to 3/4 of an inch in areas and typically over 1/2 inch or more. I don't know how that would ever be caulked, if we need to. Also because the gap is so large, you can easily see the rough edge of the wall and step which does not look very nice. Not sure if there is anything that can be done about this. Also, I have never received my Radon test Kit, that the salesman said I would.
The First Phone Call
Our Office Staff
Our Salesperson and Sales Presentation
Our Installation Crew
The men were very polite, professional, neat - they obviously were experienced. I am not sure if they meant to leave such a large gap, or if in the busyness they just were not cautious. I don;t believe you need anymore than the advertised 1/4 inch to allow water to drip into the channel - maybe I am wrong. FYI - we've never had water on our walls, but I think the channel is a well thought our precaution by BBS.
The Cleanup Process
Very nice job!
